ORDERS & SHIPPING
We currently offer shipping services to over 50 countries worldwide. If you experience any issues related to payment, please contact us at [support@areumieur.com].
Total delivery time = processing time + shipping time
Processing Time
- The average processing time is 3-7 business days.
Shipping Time
- US (United States) Shipping Time: 7-15 business days
- Other Countries Shipping Time: 7-18 business days
- United States and South Korea: $6.99, free on orders of $69 USD or more.
- European Union: $24 for orders under $150, $44 for orders of $150 to $299.99, $69 for orders of $300 or more. Import duties and VAT are included.
- United Kingdom: $16 for orders under $150, $29 for orders of $150 or more. Import duties and VAT are included.
- Other countries: $12.99, free on orders of $150 USD or more.
Note: Shipping fees shown at checkout are partly covered by AREUMIEUR. If an order is returned, the actual shipping cost may be deducted from the refund.
Once your order is shipped, we'll send you an email containing the relevant information. You can then track your order through this parcel tracking page.‘- https://areumieur.com/apps/parcelpanel
If you have entered an incorrect address, please contact us as soon as possible at [support@areumieur.com].
This correction can only be made before the parcel is dispatched. The ability to change the address after dispatch depends on the discretion of the shipping company. If it cannot be changed, the parcel will eventually be returned to us, and we can either resend it after deducting the return costs or issue a refund
Please reach out to us at [support@areumieur.com].
No. For orders shipped to the European Union and the United Kingdom, import duties and VAT are paid in advance and included in the shipping rate, so nothing more is collected when the parcel arrives.
For destinations outside the US, EU and UK, local customs duties and taxes may apply on arrival. They are set by each country and are the responsibility of the customer.
RETURNS & EXCHANGES
We strive continuously to offer products of the highest possible quality, hoping that you will fall in love with your purchase. However, if for any reason you are not completely satisfied with your purchase, you may return it for a refund within 30 days of delivery. Returns or exchanges cannot be accepted after 30 days from the date of delivery.
You can initiate the return process by contacting us at support@areumieur.com
Requirements:
If you wish to return a product, please send a return/exchange request to support@areumieur.com with the following details:
- Order number
- Evidence photos/videos of the issue/defect
Return Conditions:
- The product must have all original tags attached.
- The product must be unwashed.
- The product should not have any smells, perfumes, or cosmetics on it.
- The product should be in a resalable condition.
Customers will be responsible for return shipping fees in the following cases:
- If the customer ordered the wrong size, color, or product.
- If the customer did not carefully read the product description and ordered the wrong product.
- If the customer changed their mind.
- However, if the order is canceled before shipping, it can be refunded without a restocking fee.
A tracking number is required when returning your order. Without it, the refund service for your order will be discontinued.
Refunds will be processed within approximately 5-7 business days after we receive the return.
- Import duties/taxes and customs fees are non-refundable.
- A tracking number is required for the return.
- Refunds will be processed after checking the product based on the 'Return Conditions' upon its arrival.